Returns

RETURNS

Don't love your new suit? We accept returns within 30 business days of your order's ship date for a full refund! (excludes original shipping cost)

ALL SUNGLASSES, INTIMATES, BEAUTY PRODUCTS, AND SALE ITEMS ARE FINAL. 

How to return your order: 

All domestic US orders that are eligible for return will come with a return order form and prepaid USPS First Class return shipping label.

1. Fill out the Order Return Form.
Make sure to include your contact information and list each item you are returning. 

2. Place the prepaid return shipping label onto your package and pop in the mail!
(Reuse your original package if you can! We love recycling!)
 Drop the item off in your mailbox or at your local USPS. Shipping time takes about 3-5 business days.

3. Once received, we will process your return back to your original payment (credit card or pay pal) within 3-5 business days. 

Please note:

All return items must be unused and undamaged with its original hang tag and sanitary strip. If items do not meet this standard, refund will not be applied.

We do not refund shipping charges. 

We do not offer exchanges, a new order must be placed. 

We do not provide prepaid shipping labels for international orders outside of the US.

 

DAMAGES

For any returns regarding damages, please email us at [email protected] or call us at +1-808-263-8389

We understand that every situation is unique and want to make sure we accommodate your needs. Please call or email us with any questions. Our online customer service hours: Monday - Friday, 12pm PST - 6pm PST

This return policy reflects orders placed online. For our return policy regarding purchases made at BikiniBird Kailua please refer to your in store receipt.